AWARDS & PRESS
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IDAHOS BEST 2026
Runway Salon + Head Spa is honored to be an Idaho’s Best 2026 Finalist for Best Beauty Salon regionally, placing us among the top salons in Idaho. Based in Coeur d’Alene, this recognition reflects our commitment to elevated, results-driven services, advanced education, luxury products, and exceptional guest care.
Following our recognition as the #1 Hair Salon in North Idaho (2025) and multiple Client Experience Awards, this statewide honor highlights our team’s artistry, dedication, and the continued support of our Coeur d’Alene community. We are grateful to be recognized among the best salons in Idaho.
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VOTED BEST HAIR SALON 2025
Voted Best Hair Salon in North Idaho for 2025 by this community we’re proud to serve, this award means everything to our team. It reflects the heart, artistry, and dedication that go into every guest experience at Runway. We are beyond grateful to be recognized for doing what we love- creating beauty and raising the standard for salon excellence in our region.
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KHQ NEWS FEATURE
OCTOBER 2024 We were spotlighted by KHQ News - Help Me Hayley - for redifining the salon experience in North Idaho. They interviewed our owner on our head spa innovation, our luxury service culture, and our amazing team. We were so honored and proud to be recognized for raising the bar in beauty and wellness.
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IDAHOS BEST 2025
We’re incredibly honored to share that Runway Salon + Head Spa was voted Idaho’s Best 2025—winning our region in the Hair Salon category 🤍 This recognition means so much to our team because it reflects the trust of our guests and the heart we pour into every experience behind the chair. In a space where luxury, education, and intention lead everything we do, being chosen by our community is something we don’t take lightly. Thank you for continuing to support us, grow with us, and allow us to do what we love every single day—because truly, the world is your runway ✨
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PHOREST CLIENT EXPERIENCE AWARD 2025
Runway Salon + Head Spa in Coeur d’Alene has received the 2025 Phorest Client Experience Award for the THIRD YEAR IN A ROW! This prestigious recognition is awarded to salons that maintain an average client rating of over 4 out of 5 stars, between March 1, 2024, and February 28, 2025. ✨
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TRENDING NORTHWEST MAGAZINE 'ROOT ISSUES' ARTICLE- MAY 2024
Featured in Trending Northwest Magazine for our signature Head Spa service - an elevated experience blending relaxation, scalp therapy and premium haircare.
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PHOREST CLIENT EXPERIENCE AWARD - 2024
Proud recipient of the 2024 Client Experience Award - celebrating another year of meaningful connections, professional excellence and the positive impact we strive to make with every guest.
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PHOREST CLIENT EXPERIENCE AWARD - 2023
Honored with the 2023 Client Experience Award from Phorest, recognizing our salons dedication to exceptional service, thoughtful care, and consistently high client satisfaction.
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L'Oreal Pro Platinum Salon
Runway Salon + Head Spa is proud to be recognized as a L’Oréal Professionnel Platinum Salon, a distinction awarded to salons that demonstrate exceptional artistry, advanced education, and the highest standards of professional excellence. This recognition reflects our ongoing commitment to elite professional training, innovative techniques, and the use of world-class products, ensuring every guest receives a refined, results-driven experience rooted in expertise and elevated care.
FAQs | Salon Policies
At Runway Salon + Head Spa, we are committed to providing exceptional service in a welcoming and professional environment. To ensure the best experience for all our clients and team members, please review our following salon policies.
Cancellations &
No-Shows
48-Hour Notice: We kindly request at least 48 hr notice for any cancellations or rescheduling.
Late Cancellations: Cancellations made within 48 hours of the appointment may incur a fee of 50% of the scheduled service. Short notice cancellations leave a gap that our team cant often refill. The late cancellation fee helps honor your stylists reserved time and ensures they are fairly compensated for their expertise and time.
No-Shows: Missing an appointment without notice will result in a charge of 100% of the service cost. No-shows have a greater impact because our stylists lose the opportunity to take care of another guest entirely. The no-show fee supports your stylist, whose income relies on working with scheduled clients. It also helps us retain the exceptional talent that makes Runway what it is.
Late Arrivals
Arriving late may shorten your service time to avoid delays for other clients. If you are more than 15 minutes late, we may need to reschedule your appointment, and a cancellation fee may apply.
Deposits
Certain services may require a deposit at the time of booking. Deposits are non-refundable if the appointment is canceled within 24 hours or in the event of a no-show.
Revisions
Your satisfaction is important to us. If you’re not 100% happy with your service, please contact us within 3 days of your original appointment.
We’ll gladly offer a complimentary adjustment with the same service provider, when appropriate.
Revisions do not apply if you’ve changed your mind about the style or color you originally requested, or if your hair has been altered outside our salon since the service.
Additional charges may apply for changes outside the scope of the original appointment.
Children & Guests
To maintain a relaxing atmosphere, we kindly ask that only those receiving services be present in the salon. This is especially important as we offer relaxing treatments such as facials, head spa rituals, and massages, where low noise levels are essential for a calming client experience. Children 10 years and older are welcome by appointment only.
Payment Methods
We accept cash, credit/debit cards, and other electronic payment methods. Gratuities are appreciated and can be given directly to your service provider.
Health & Safety
If you are feeling unwell or have been exposed to any contagious illnesses, please reschedule your appointment. We are committed to maintaining a healthy environment for all.
By booking an appointment with Runway Salon + Head Spa, you agree to adhere to these policies. We appreciate your understanding and cooperation.
Product Returns
We proudly offer professional-grade products from L’Oréal, Kérastase, Epicutis and more. If you’re not satisfied:
Unopened products may be returned within 14 days of purchase for store credit only.
Opened or used products are not eligible for return.
Hair brushes, tools, and clearance items are final sale.